Privacy Policy

Last updated: April 2026

1. Who We Are

MileTech ("we", "us", "our") is an independent software company specialising in the development of integration plugins for the Milestone XProtect Video Management System (VMS). MileTech is not affiliated with, endorsed by or a subsidiary of Milestone Systems A/S or any other third-party manufacturer referenced on this website.

For any privacy-related enquiries, please contact us at info@miletech.eu.

2. Information We Collect

2.1 Information You Provide

When you interact with our website or services, we may collect the following personal data:

• Contact information — name, email address, phone number and company name submitted via the contact form or email correspondence.
• Order and licence information — billing details, company VAT number and licence keys associated with plugin purchases.
• Support requests — technical details, log files and system descriptions you share when requesting product support.

2.2 Information Collected Automatically

• Website usage data — IP address (anonymised), browser type, operating system, pages viewed, referral source and visit duration, collected through essential cookies and server logs.
• Plugin telemetry — our plugins do not collect, transmit or store any personal data, video footage, alarm events or network information. All plugin data remains entirely within your Milestone XProtect environment.

3. How We Use Your Information

We process personal data only for the following purposes:

• Responding to enquiries and providing customer support.
• Processing orders, issuing licences and managing subscriptions.
• Sending important product updates, security patches and release notes (only to existing customers).
• Improving our website functionality and user experience.
• Complying with legal obligations, including tax and accounting requirements.

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

As a company operating within the European Union, we process data under the following legal bases defined in the General Data Protection Regulation (GDPR):

• Contractual necessity — processing required to fulfil a purchase, deliver a licence or provide support (Art. 6(1)(b)).
• Legitimate interest — improving our website, preventing fraud and ensuring security (Art. 6(1)(f)).
• Legal obligation — compliance with tax, accounting and regulatory requirements (Art. 6(1)(c)).
• Consent — where you have explicitly opted in, for example when contacting us via the website form (Art. 6(1)(a)).

5. Third-Party Services

We may use the following third-party services that process data on our behalf:

• Google Fonts — for web typography delivery. No cookies are set; fonts are served via a privacy-compliant CDN.
• Hosting provider — our website is hosted within the EU/EEA. Server access logs are retained for security purposes and automatically deleted after 90 days.

We do not use any analytics platforms, social media tracking pixels or advertising networks on this website.

6. Cookies

This website uses only essential cookies required for basic site functionality, such as remembering your cookie consent preference. We do not use tracking, analytics or advertising cookies.

You can disable cookies at any time through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected:

• Contact form submissions — deleted within 12 months of last correspondence, unless a business relationship is established.
• Order and licence records — retained for the duration of the licence plus any legally required retention period (typically 7 years for tax records in Portugal).
• Server logs — automatically purged after 90 days.

8. Your Rights

Under the GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — correct inaccurate or incomplete data.
• Erasure — request deletion of your data ("right to be forgotten").
• Restriction — limit how we process your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interest.
• Withdraw consent — revoke previously given consent at any time.

To exercise any of these rights, please email info@miletech.eu. We will respond within 30 days.

You also have the right to lodge a complaint with the Portuguese data protection authority — Comissão Nacional de Proteção de Dados (CNPD) — at www.cnpd.pt.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted communications (TLS/HTTPS), access controls and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your data is processed and stored within the European Economic Area (EEA). In the unlikely event that data is transferred outside the EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates the most recent revision. We encourage you to review this page periodically.

13. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us:

MileTech
Email: info@miletech.eu
Website: www.miletech.eu